Frequently Asked Questions

Every booking has a minimum of 5 hours per day. This gives your caregiver enough time to settle in properly with your children and provide unrushed, quality care. If you need multiple days, our booking form lets you add each day separately with its own schedule.

We provide babysitting across Bali's main areas, including Ubud, Canggu, Seminyak, Kuta, Uluwatu, Sanur and surrounding areas. Let us know your location when you enquire and we'll confirm availability.

You can fill out our booking form on the Contact page, or message us directly on WhatsApp with your dates, location and number of children. We'll confirm your caregiver as soon as possible — see our How It Works page for the full process.

Yes. Every caregiver on our team goes through identity verification, an in-person interview, and first aid certification before they're matched with a family.

Yes, several of our caregivers have specific experience with infants and newborns. Please mention your child's age when booking so we can match you with a suitable caregiver.

In most cases, yes — our booking form asks for the number and ages of your children so we can plan accordingly. For larger groups, such as weddings with many young guests, we may recommend booking more than one caregiver.

All caregivers speak English and Bahasa Indonesia. Some also speak additional languages such as Mandarin or Japanese — let us know if this is important for your family and we'll do our best to match you.

We recommend booking as early as possible, especially during peak holiday season and around major events, as availability is limited. That said, we're always happy to check last-minute availability — just message us on WhatsApp.

Plans change, especially while travelling. Please let us know as soon as possible if you need to reschedule or cancel, and our team will do our best to accommodate you.

Payment details are confirmed directly with our team once your booking is finalised. We'll walk you through the available options when we confirm your caregiver.

Please include this in the notes section of our booking form, or let us know directly — it helps us match you with the most suitable caregiver and make sure they're fully prepared.